Online Technical Support Service (Livestock Membership)
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Our ONLINE Technical Support Service is specially designed for our livestock customers on the Premium Membership Plan (https://www.afrimash.com/membership/). Seize this unique opportunity to get personalized ONLINE technical support service from our team of specialists for your animals. This online technical support service includes general e-consultation services, and other professional advice and counsel on prevention, control, treatment and management of livestock diseases.
Subscribe to this service today via our Membership plan.
- This offer is available for Premium members only.
- Terms and Conditions apply.
Service description:
- 8 am-5 pm daily (Mondays to Fridays): General consultation services via Whatsapp call and video call
- Purpose: Disease diagnosis and troubleshooting
- Time: Based on pre-booking: Response to complaints/support services
- Location: Online service via WhatsApp and other social media platforms
- Duration: Monthly subscription (15 mins/30 mins/60 mins consultations with a veterinarian)
Specification: Online Technical Support Service (Livestock Membership)
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Refund Policy
Refund should be sought only if your issue is not resolved within a reasonable time frame.
Change of Price or Unavailability of a Product: In the case of a change in price or unavailability of a product, you could change your order or request that we send your money to your store credit with Afrimash (that is your Afrimash Wallet). Then, you can use the money to shop on Afrimash later. There is no cash refund for store credits.
Refunds are approved only after the conditions required for refund are met. When there is no other alternative, a refund will be processed within 3-5 working days.
To request a refund, after you are logged into Afrimash.com, go to My Account > Orders > Support ... for the order in question. Enter the details of your request and send.
Cancellation / Return / Exchange Policy
- Items eligible for return are only prompted after due consultation with our Customer Experience and Logistics Department before commencing the return process once approved.
- When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.
- We recommend that you keep the original carton and packaging material for a smooth and easy return.
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