If it ever happens that you are unsatisfied by the item you purchase from Afrimash, here are the steps to take:
Step 1. Contact the Seller as soon as Possible
Explain the exact problem to the vendor/seller to see if there was any mistake and perhaps the seller will settle with you amicably without getting our arbitration team involved.
To contact the seller, go to your Account>orders>Support, click “Support” for the order in question and enter your complaints or concerns. Contacting the seller using our messaging system helps to document your communication with seller and makes it easy for our arbitration team to track your conversation.
If the vendor/seller is uncooperative or you are still not satisfied, take the next step.
Step 2. Contact Afrimash Arbitration Team
Our arbitration team is hyperactive towards ensuring the buyer is satisfied eventually. By inviting our arbitration team, you want us to mediate between you and the seller in order to ensure justice.
To contact our arbitration team, send us a message here.
Ensure you thoroughly read the item descriptions before making payments. If you have questions before payments, simply hit the “Ask a Question” button.
If the item you need is completely different from what is described, please make a “Special Buying Request” here.