For Vegetable and Processed items, our shipping policy states that prospective customers are to make payment for orders ad delivery before the items are shipped.
A refund should be sought only if your issue is not resolved within a reasonable time frame.
Change of Price or Unavailability of a Product: In the case of a change in price or unavailability of a product, you could change your order or request that we send your money to your store credit with Afrimash (that is your Afrimash Wallet). Then, you can use the money to shop on Afrimash later. There is no cash refund for store credits.
Refunds are approved only after the conditions required for refund are met. When there is no other alternative, a refund will be processed within 3-5 working days.
To request a refund, after you are logged into Afrimash.com, go to My Account > Orders > Support ... for the order in question. Enter the details of your request and send.
Cancellation / Return / Exchange Policy
Items eligible for return are only prompted after due consultation with our Customer Experience and Logistics Department before commencing the return process once approved.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.
We recommend that you keep the original carton and packaging material for a smooth and easy return.
Reach us 9am-5pm Business Days, 10am-2pm on Saturdays.