FAQ

You can easily sign into your Afrimash account with your username and password. Click the login button at the top (main menu) of the website, then enter your username and password.

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Click the button below to login now.

Login to Afrimash

Click the following link and enter your email or username to get a link for you to create a new password.

Lost Password?

The link will be sent to your email. So, keep your registered email open.

Changing your Afrimash password is easy. Simply login to your Afrimash account and click the link below.

Edit Account

You need to remember your current password and have your new password handy.

To pay for an item on Afrimash, please follow the following steps:

  • BUY NOW – Select the product (s) you want to buy, and click Buy Now. If you can’t find the item, you can use our search box, go to My Browsing History, or My Wishlist (if you have previously added the product to your Wishlist.

If you need further information or bulk discount, select Make Enquiry/Request a Quote. You will receive a response to your inquiry as well the next steps to take. If Buy Now button is not there, it might be that the price of that particular item changes very often, select Make Enquiry/Request a Quote in this situation.

  • PROCEED TO CHECKOUT – Update and confirm the quantity you want to buy and click Proceed to Checkout.
  • SELECT METHOD OF PAYMENT – Select Bank Deposit/Bank Transfer if you will be paying into Afrimash Holding Account. Otherwise, select Debit/Credit Card (Note that we currently accept cards domiciled in naira).
  • PLACE ORDER – Once everything is set, check the box for Terms and Conditions (if you have read them) and click PLACE ORDER. You will receive an email and SMS notification to confirm your order. If you are paying via Bank Deposit or Bank Transfer, your order will not be processed until payment is confirmed.

Please make payment only to any of the following Afrimash Holding Accounts:

First Bank Plc

Account name: WoculusandAfrimash Investments Limited

Account No: 3100393801

UBA Plc

Account name: WoculusandAfrimash Investments Limited

Account Name: 1019103939

You can easily make payment when you place your order on our website. If you are in doubt, possibly because an item that does not have a stable price (e.g. day old chicks), please use the button Make Enquiry/Request a Quote.

No, we currently don’t accept Payment on Delivery. Please make full payment before we ship the products to you.

You can pay online using your Mastercard, Visa Card, or Verve Card when you Place Order. You may also pay by Bank Transfer/Deposit into any of Afrimash Holding Accounts above.

Yes, you can pay with Mastercard, Visa card, or Verve card domiciled in naira.

Finding an item, placing an order, and receiving your item is very easy on Afrimash. Once you have found the item you want to buy, simply follow the steps below.

If the Buy Now button is visible, that means you can immediately pay for that item.

Click on BUY NOW button to add the product to your cart. You will be redirected to the Cart page. If you still have other products to buy, click CONTINUE SHOPPING button on the cart page.

If you have already navigated away from the product you want to buy, click on My Browsing History at the top of the page to see your recently viewed items.

You will see a small box showing the quantity you have selected to buy. If you want more or less, you can change it here, and then click UPDATE CART. If you have a coupon code to use, you can also enter the code on this page, and click APPLY COUPON. Once you are set, you can PROCEED TO CHECKOUT.

Enter your billing and/or shipping information.

Select the method you will use to pay – mainly Bank Transfer/Deposit OR Debit/Credit card. If you opt to pay via bank transfer/deposit, your order will be on-hold until you make payment and notify Afrimash via email, SMS, or WhatsApp. You will receive a confirmation email and SMS when your order begins to process.

Click PLACE ORDER to complete the process of placing your order.

After you PLACE ORDER, we will confirm your order by email and/or SMS notification. Sometimes, we would need more clarification about your order. In a case like that, we will call you for clarification.

If you have any question or worry, please do not hesitate to call 08053928069 or email info(at)afrimash.com.

Once your payment is confirmed and your order begins processing, you can easily download your invoice from your My Account Page on Afrimash and print it out for your use.

Your invoice will also be attached to the email we send to you when your order begins to process as well as when your order is completed.

We will send you updates concerning the status of your order regularly. If you have any question, simply reply the order email you receive from us.

A coupon code is used to give you a discount or free shipping for one or more items. It usually consists of letters and/or numbers that you can enter in your Shopping Cart or Checkout Page in order to get a discount on your purchase from Afrimash.

Coupons are not always available, and the validity of coupons is usually limited. So, always ensure you use coupon codes as soon as they are available.

Anytime you receive a coupon code by email, SMS, WhatsApp, or on the website, take note of the code (that is the numbers and/or letters). You will need the code to generate your discount when you make your order online.

There is a box for Coupon Code in the Shopping Cart and Checkout Page when you are making an order. Enter your coupon code in that box and click Apply Coupon.

Your discount will be immediately granted.

Yes, you can pick up your order from our shipping partners in any of the 36 states in Nigeria. After you make your order, you will receive email and SMS to let you know how to pick up your order.

Always ensure you make your order with your most active phone number and email address. If you have any of questions, please call our customer care line.

Our delivery timeline is 3 to 4 days after payment unless otherwise stated on the product page. If we will be able to deliver earlier than our normal delivery timeline, we would contact you.

Yes, you can opt to pick up your order at the office. Simply add a note to your order about that and ensure you have made payments ahead of our 3 to 4 days delivery timeline.

Kindly note that you will be notified when your items will arrive at the office for pick up as soon as you complete your order process.

If your issue is not listed here, please use the form below to contact us. We will definitely get back to you.

Straight to our office

 

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